Help

Where is my order?

After you place your order, we send it directly to the restaurant, which starts preparing it immediately. Our restaurants do everything they can to get your food delivered as quickly as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays. If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact us and we’ll look into what’s going on.

I need to cancel or change my order! How can I do this?

Please give us a call as soon as possible, we can let the restaurant know before it starts preparing your order. With regards to any refund of a payment you have made online, please contact Jumia food and not the restaurant.

How long does it take for my order to get delivered?

Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address. You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, a more precise delivery time will be communicated to you by SMS.

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